Customer Support Representative - phone and chat support (remote)

Fernwood Forge Energy delivers power and gas plans across the Wichita region. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Wichita. • We will tell you what to expect at each step of the hiring process.