Customer Support Representative - phone and chat support (remote)

Bluepeak Amber Medical Associates is a Charlotte company producing monitoring and surgical equipment, and we need a Customer Support Representative to lead our phone and chat support. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.