Customer Support Representative - phone and chat support (remote)

Lumen Junction Manufacturing Group is looking for a Customer Support Representative. The job centres on phone and chat support for production lines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 47 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production lines, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with production lines. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Cincinnati. • We reply to every applicant.