Customer Support Representative - phone and chat support (remote)

Ironwood Stone Foods produces packaged foods at its Wichita plant, and we need a Customer Support Representative to lead our phone and chat support. We like people who take pride in what they make. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with sanitation schedules. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.