Customer Support Representative - phone and chat support (remote)

Clearpath Umber Banking Services is looking for a Customer Support Representative. The job centres on phone and chat support for loan files, and it would suit someone who likes steady, practical work. You would join a large organisation of about 993 people, working mostly from home. What you will do • Resolve billing and account issues, including loan files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Chicago. • Applications are reviewed on a rolling basis.