Customer Support Representative - phone and chat support (remote)

Lumen Bridge Facilities is looking for a Customer Support Representative. The job centres on phone and chat support for customer sites, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer sites, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Honolulu. • We reply to every applicant.