Customer Support Representative - phone and chat support (remote)

Westbrook Meridian Foods Group is looking for a Customer Support Representative. The job centres on phone and chat support for allergen controls, and it would suit someone who likes steady, practical work. You would join a small organisation of about 158 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.