Customer Support Representative - phone and chat support (remote)

Summit Cross Civic Services supports public agencies in Portland with budgeting, records and programmes, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Portland. • We reply to every applicant.