Customer Support Representative - phone and chat support (remote)

Cedar Cross Civic Services supports public agencies in Providence with budgeting, records and programmes. We are hiring a Customer Support Representative to take on phone and chat support. Public service means patience, paperwork and pride in the outcome. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including procurement, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Providence. • We reply to every applicant.