Customer Support Representative - phone and chat support (remote)

Greenridge Glen Facilities Group cleans and maintains buildings for schools, offices and hospitals around Tulsa, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 711 people, working mostly from home. What you will do • Resolve billing and account issues, including supply orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Tulsa. • We will tell you what to expect at each step of the hiring process.