Customer Support Representative - phone and chat support (remote)

We are growing our team at Rivermark Pike Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in San Antonio. • We will tell you what to expect at each step of the hiring process.