Customer Support Representative - phone and chat support (remote)

Silverline Union Civic Services is looking for a Customer Support Representative. The job centres on phone and chat support for case files, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including case files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with case files. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Nashville. • We will tell you what to expect at each step of the hiring process.