Customer Support Representative - phone and chat support (remote)

Greenridge Umber Foods Group is looking for a Customer Support Representative. The job centres on phone and chat support for customer specifications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 164 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Spokane. • We reply to every applicant.