Customer Support Representative - phone and chat support (remote)

Westbrook Corner Water Authority is a public water utility serving the Hartford area, and we need a Customer Support Representative to lead our phone and chat support. Crews and office staff work closely together. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Hartford. • We reply to every applicant.