Customer Support Representative - phone and chat support (Raleigh, NC)

We are growing our team at Bright Pine Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 44 people based in Raleigh. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.