Customer Support Representative - phone and chat support (Raleigh, NC)

Highbridge Cedar Transit Planning plans bus and rail service for cities around Raleigh, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 132 people based in Raleigh. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.