Customer Support Representative - phone and chat support (Raleigh, NC)

Bluepeak Oak Facilities Group looks after properties across the Raleigh region, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 195 people based in Raleigh. What you will do • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.