Customer Support Representative - phone and chat support (Raleigh, NC)

Clearpath Birch Transit Planning is a transit-planning firm in Raleigh working with agencies and riders. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 140 people based in Raleigh. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including route schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with route schedules. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Raleigh. • We reply to every applicant.