Customer Support Representative - phone and chat support (Providence, RI)

Cedar Junction Water Authority operates treatment plants and pipelines around Providence, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 35 people based in Providence. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Providence. • We will tell you what to expect at each step of the hiring process.