Customer Support Representative - phone and chat support (Providence, RI)

We are growing our team at Harborlight Lantern Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 917 people based in Providence. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Providence. • We reply to every applicant.