Customer Support Representative - phone and chat support (Portland, OR)

Silverline Drift Civic Services Associates is looking for a Customer Support Representative. The job centres on phone and chat support for case files, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Resolve billing and account issues, including case files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Portland. • Applications are reviewed on a rolling basis.