Customer Support Representative - phone and chat support (Pittsburgh, PA)

We are growing our team at Rivermark Iron Auto Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 40 people based in Pittsburgh. What you will do • Resolve billing and account issues, including parts orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.