Customer Support Representative - phone and chat support (Pittsburgh, PA)

Redstone Glen Freight is looking for a Customer Support Representative. The job centres on phone and chat support for loads and lanes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.