Customer Support Representative - phone and chat support (Pittsburgh, PA)

Cedar Kestrel Financial is looking for a Customer Support Representative. The job centres on phone and chat support for account servicing, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh. • We reply to every applicant.