Customer Support Representative - phone and chat support (Phoenix, AZ)

Bright Meridian Civic Services supports public agencies in Phoenix with budgeting, records and programmes. We are hiring a Customer Support Representative to take on phone and chat support. We follow procedures carefully and explain them clearly. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Phoenix, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.