Customer Support Representative - phone and chat support (Phoenix, AZ)

Silverline Technologies is a cultural organisation in Phoenix presenting exhibitions and performances. We are hiring a Customer Support Representative to take on phone and chat support. You would join a large organisation of more than 1,000 people based in Phoenix. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including visitor services, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with visitor services. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Phoenix, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.