Customer Support Representative - phone and chat support (Phoenix, AZ)

Fernwood Basin Legal Group is a law firm in Phoenix serving businesses and individuals, and we need a Customer Support Representative to lead our phone and chat support. People here care about clients, not just cases. What you will do • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.