Customer Support Representative - phone and chat support (Phoenix, AZ)

Redstone Wren Transit Planning plans bus and rail service for cities around Phoenix, and we need a Customer Support Representative to lead our phone and chat support. We value plain explanations. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.