Customer Support Representative - phone and chat support (Philadelphia, PA)

We are growing our team at Lumen Ember Property Management and adding a Customer Support Representative whose main responsibility will be phone and chat support. Maintenance and leasing staff share information every day. What you will do • Resolve billing and account issues, including rent collection, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.