Customer Support Representative - phone and chat support (Philadelphia, PA)

Harborlight Birch Telecom is looking for a Customer Support Representative. The job centres on phone and chat support for network equipment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Philadelphia. • Applications are reviewed on a rolling basis.