Customer Support Representative - phone and chat support (Omaha, NE)

Redstone Harbor Arts Center is looking for a Customer Support Representative. The job centres on phone and chat support for school partnerships, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Omaha. • We reply to every applicant.