Customer Support Representative - phone and chat support (Omaha, NE)

Lumen Quill Transit Planning is looking for a Customer Support Representative. The job centres on phone and chat support for survey data, and it would suit someone who likes steady, practical work. Work is collaborative and map-heavy. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including survey data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Omaha. • We reply to every applicant.