Customer Support Representative - phone and chat support (Omaha, NE)

Rivermark Timber Auto Group is a Omaha company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including service appointments, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.