Customer Support Representative - phone and chat support (Omaha, NE)

Northwind Cedar Telecom provides broadband and phone service around Omaha, and we need a Customer Support Representative to lead our phone and chat support. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • We reply to every applicant.