Customer Support Representative - phone and chat support (Oakland, CA)

Bright Telecom Group is looking for a Customer Support Representative. The job centres on phone and chat support for network equipment, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oakland. • Applications are reviewed on a rolling basis.