Customer Support Representative - phone and chat support (Oakland, CA)

We are growing our team at Redstone Pike Auto Group Associates and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of more than 1,000 people based in Oakland. What you will do • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer estimates. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Oakland. • We reply to every applicant.