Customer Support Representative - phone and chat support (Oakland, CA)

Foxglove Basin Foods produces packaged foods at its Oakland plant, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 269 people based in Oakland. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.