Customer Support Representative - phone and chat support (New Orleans, LA)

Highbridge Umber Telecom is looking for a Customer Support Representative. The job centres on phone and chat support for outage reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage reports, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.