Customer Support Representative - phone and chat support (New Orleans, LA)

Fernwood Timber Water Authority is a public water utility serving the New Orleans area. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 192 people based in New Orleans. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Full-time, on a regular day shift. • On site in New Orleans. • Applications are reviewed on a rolling basis.