Customer Support Representative - phone and chat support (Nashville, TN)

We are growing our team at Silverline Meadow Press Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Many of us have been here for ten years or more. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proofing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We reply to every applicant.