Customer Support Representative - phone and chat support (Nashville, TN)

Greenridge Amber Property Management Group is a Nashville property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 15 people based in Nashville. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.