Customer Support Representative - phone and chat support (Minneapolis, MN)

We are growing our team at Highbridge Bright Financial Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 111 people based in Minneapolis. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.