Customer Support Representative - phone and chat support (Minneapolis, MN)

Silverline Willow Insurance Group is looking for a Customer Support Representative. The job centres on phone and chat support for claims, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.