Customer Support Representative - phone and chat support (Minneapolis, MN)

Bright Bridge Arts Center is looking for a Customer Support Representative. The job centres on phone and chat support for event logistics, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Minneapolis. • We reply to every applicant.