Customer Support Representative - phone and chat support (Minneapolis, MN)

Clearpath Ashton Civic Services provides shared administrative services to local governments around Minneapolis. We are hiring a Customer Support Representative to take on phone and chat support. You would join a large organisation of about 350 people based in Minneapolis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including public records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.