Customer Support Representative - phone and chat support (Minneapolis, MN)

Northwind Bright Water Authority is a public water utility serving the Minneapolis area, and we need a Customer Support Representative to lead our phone and chat support. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including capital projects, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.