Customer Support Representative - phone and chat support (Milwaukee, WI)

Highbridge Meadow Manufacturing manufactures parts and assemblies at its Milwaukee plant, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production lines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with production lines. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Milwaukee, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.