Customer Support Representative - phone and chat support (Miami, FL)

We are growing our team at Nova Beacon Financial Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Trust is the product, so accuracy and clarity matter. What you will do • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Full-time, Monday to Friday. • On site in Miami. • We will tell you what to expect at each step of the hiring process.