Customer Support Representative - phone and chat support (Miami, FL)

Bluepeak Harbor Telecom is a telecommunications provider in Miami focused on reliable home and business connections. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Miami. • Applications are reviewed on a rolling basis.