Customer Support Representative - phone and chat support (Miami, FL)

Cedar Ivory Civic Services is looking for a Customer Support Representative. The job centres on phone and chat support for public records, and it would suit someone who likes steady, practical work. You would join a large organisation of about 339 people based in Miami. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including public records, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Miami. • We will tell you what to expect at each step of the hiring process.